![]() ![]() Adaptive Listening Focuses Your Attention on What the Speaker Wants & Needs ![]() Only then can you steer them in a different direction with an empathetic message and a focus on what’s in it for them. Only then can you acknowledge those feelings and actions. And then listen with intention to their responses. Ask them how they currently operate as a team. Ask them how they feel about the current processes. You can only know for sure if you first listen to them. Imagine delivering a message that resulted in head nodding-confirmation that you said exactly what the audience wanted to hear. But how much more valuable would it be if you were sure? They wonder, “How am I supposed to know what my audience thinks or how they feel?” Most clients make educated guesses on their audiences’ current reality, and that’s okay. That “Move From” exercise often stumps people. Then, we determine how we want the audience to change. During our client discovery meetings, we focus on uncovering how the audience currently thinks, feels, and behaves. It helps you understand listening differences across your organization.Īdaptive Listening Helps You Deliver Audience-centered InformationĪsk any content developer at Duarte, and they’ll tell you that the most important thing when delivering a presentation, running a meeting, or planning an event is to put the audience first.It focuses your attention on what the speaker wants and needs.It makes you more equipped to deliver information that’s relevant to your audience.Adaptive Listening brings empathy to your workplace interactions in three ways: We must also become empathetic listeners. ![]() But in recent years, especially with the rise of remote and hybrid work, we began to realize that empathetic speaking is only one part of the equation. Over the past three decades, we’ve helped hundreds of clients and trained thousands of workshop participants how to become more empathetic, strategic communicators. We’re continuously asking ourselves: How do we want the people receiving this information to feel? We like to say, “empathy is the basis for everything we do.” When we teach workshops when we create presentation strategy, content, and visuals and when we coach on speaking delivery, we do it with a compassionate focus on the audience. While this focus on empathy and compassion might seem new to some, it’s always had an underlying presence here at Duarte. In addition, a lack of empathy and compassion in the workplace has been a contributing factor in the great resignation. And hiring managers seek this skill in new recruits. Learning and development (L&D) leaders have identified empathetic communication as a top three most important soft skill when it comes to daily workplace performance. And recently, they’ve received even more attention. Empathy and compassion have surfaced as popular buzzwords in the business community over the last two and a half years. ![]()
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